Further to Today’s announcement from Matt Hancock in relation to the North East amended Covid-19 Regulations please find the changes to our hotel policy. During these challenging times we ask that our customers remain respectful and courteous to the hotel team members in the execution of their duties, and the undertaking of their legal responsibilities. Our primary concern is the safety and welfare of our team, our valued guests and customers, and of course the community that we serve.
Does Grab and Go Breakfast offering contravene table service?
No this is promoting social distancing
Do residents need to leave the bar at 10pm?
No, they can remain in shared public areas provided they maintain the social distancing required – the Bar must be closed, however. Residents are permitted to order drinks via room service from 10pm
I am travelling into/within the area as part of a golf/Spa/break group and we are in twin rooms, does this mean we cannot travel?
You can Travel and you can share a room with one other person. The hotel room is, for the duration of the stay seen as your primary residence. You are sharing with one other person within your support Bubble. When Dining you must not Mix with other members of your party under two metres and will be seated as the “bubble” i.e. two persons maximum to the table. It is not legislated – just guidance on meeting only in your bubble – if people are travelling to our venues then the only legislative obligation on the licensee or owner is that they provide an environment that allows social distancing – it is not for the licensee or owner to check whether people are in bubbles (that is guidance that applies to people who are leaving their homes).
We had three adults sharing a room can we still do this?
No, Third Persons will automatically be allocated a single room at no extra charge and subject to availability. The Hotel is not required to police the occupants of each room once the guest has checked into their accommodation which represents their primary residence for the duration their stay.
Can I visit another member of my group in a different room to the one I am in?
The hotel cannot and will not police movement between and within rooms. We do however expect all residents and guests to act within the given legislation.
What about after dinner can we join a group?
You must remain socially distant at all times in the dining/Bar area and no standing, mix, moving of tables will be permitted. We will however be arranging tables in order that you are socially distant but still able to communicate.
Can our golf group still play as four balls?
Yes, they can as this is governed by “PLAY SAFE STAY SAFE” rules of England Golf.
Can We Mix Provided we are outside on Bar Terrace?
No, the same rules apply to outside areas of a licensed premises.
What are the rules on room service?
No Change Business as usual.
Do I have to wear a mask in the hotel as I am a resident?
Yes, you must wear a mask at all times when in shared public space including in the restaurant and bar area and until seated.
I am a resident why are you asking me to Fill in track and trace every time I Enter the restaurant?
This is to ensure accuracy of reporting and to ensure that we can identify specific persons in the event of an outbreak
What has changed in relation n to playing golf?
Nothing the same rules apply as before
Do you have policies in place to ensure social distancing and my safety?
Yes, and we have been awarded the highest score in brand 98.67% Please follow links and blog on our website for details.