Dear Valued guests and followers,
From the 4th of July we are delighted to let you know that the hotel is once again open and welcoming guests back following the recent government announcement. Clearly there are some differences in the service we offer and some restrictions that are in place that are designed specifically to protect you and you loved ones and also our exceptional employees.
Please see below a brief summary of what we are doing to keep you safe and able to relax in the comfort and service we have a deserved reputation in delivering.
Updated in line with new Government guidelines as of Friday 18th September 2020
Further to Today’s announcement from Matt Hancock in relation to the North East amended Covid-19 Regulations please find the changes to our hotel policy. During these challenging times we ask that our customers remain respectful and courteous to the hotel team members in the execution of their duties, and the undertaking of their legal responsibilities. Our primary concern is the safety and welfare of our team, our valued guests and customers, and of course the community that we serve.
Covid-19 Policy Update FAQ’s
Does Grab and Go Breakfast offering contravene table service?
No this is promoting social distancing
Do residents need to leave the bar at 10pm?
No, they can remain in shared public areas provided they maintain the social distancing required – the Bar must be closed, however. Residents are permitted to order drinks via room service from 10pm
I am travelling into/within the area as part of a golf/Spa/break group and we are in twin rooms, does this mean we cannot travel?
You can Travel and you can share a room with one other person. The hotel room is, for the duration of the stay seen as your primary residence. You are sharing with one other person within your support Bubble. When Dining you must not Mix with other members of your party under two metres and will be seated as the “bubble” i.e. two persons maximum to the table. It is not legislated – just guidance on meeting only in your bubble – if people are travelling to our venues then the only legislative obligation on the licensee or owner is that they provide an environment that allows social distancing – it is not for the licensee or owner to check whether people are in bubbles (that is guidance that applies to people who are leaving their homes).
We had three adults sharing a room can we still do this?
No, Third Persons will automatically be allocated a single room at no extra charge and subject to availability. The Hotel is not required to police the occupants of each room once the guest has checked into their accommodation which represents their primary residence for the duration their stay.
Can I visit another member of my group in a different room to the one I am in?
The hotel cannot and will not police movement between and within rooms. We do however expect all residents and guests to act within the given legislation.
What about after dinner can we join a group?
You must remain socially distant at all times in the dining/Bar area and no standing, mix, moving of tables will be permitted. We will however be arranging tables in order that you are socially distant but still able to communicate.
Can our golf group still play as four balls?
Yes, they can as this is governed by “PLAY SAFE STAY SAFE” rules of England Golf.
Can We Mix Provided we are outside on Bar Terrace?
No, the same rules apply to outside areas of a licensed premises.
What are the rules on room service?
No Change Business as usual.
Do I have to wear a mask in the hotel as I am a resident?
Yes, you must wear a mask at all times when in shared public space including in the restaurant and bar area and until seated.
I am a resident why are you asking me to Fill in track and trace every time I Enter the restaurant?
This is to ensure accuracy of reporting and to ensure that we can identify specific persons in the event of an outbreak
What has changed in relation n to playing golf?
Nothing the same rules apply as before
Do you have policies in place to ensure social distancing and my safety?
Yes, and we have been awarded the highest score in brand 98.67% Please follow links and blog on our website for details.
Guidance and industry best practice
The George Washington hotel Golf and Spa is following all government guidelines and has been actively involved in scoping out industry best practice in partnership with key tourism bodies.
During this period and to ensure the safety of our guests and staff, we are pleased to provide you with a list of the measures we have taken to date.
Protective Face Masks & Face Coverings
In line with new laws introduced by the Government on 8th August 2020, it is now mandatory to wear a face mask or face covering in enclosed spaces in England.
That means as a guest, visitor or resident of the hotel we must ask you to wear a face mask in all of the public areas at all times. This includes the corridors, bar and restaurant with the exception of when you are eating or drinking on the premises.
If you are medically exempt from wearing a face covering, please speak to a member of our team on arriving at the hotel.
Our teams, supply chain and partners
We are committed to update our Covid19 measures on an on-going basis to reflect government guidance, in order to provide assurance and transparency:
Our restaurant & dining areas
Our spacious ground floor areas will enable us to comply with social distancing guidelines. Our initiatives include;
Our Spa facilities
Please note, the spa facilities are currently closed.
We can’t wait to welcome you back to the George Washington Hotel Golf and Spa to enjoy the peace and tranquillity we are so proud to share with you.
George Washington Hotel and Spa.